Do You Charge Sales Tax?
All prices include tax.
Do You Ship to My Country?
We deliver to the United States, Canada, the United Kingdom, European Union, Australia, New Zealand, Japan, and Mexico. If your country is not mentioned, kindly reach out to us at email@example.com to check if shipping is available.
What Do I Do if I Entered an Incorrect Shipping Address?
If the order has not been shipped, you can update shipping address via email (firstname.lastname@example.org). Please note the order ID.
Return & Refund Policy
Unwanted Item Returns
MSOUL ART stands by the quality of our product. If you are not satisfied with your purchase, you can return unopened products within 14 days of your original purchase. Customers will be responsible for return shipping and restocking fee. We cannot accept opened items, even if unused, for health reasons.
Only regular priced items may be refunded.
Items that may have been damaged in transit, or are found to be defective upon arrival, can be returned for a full refund or replacement. Please contact us within 14 days of having received the damaged/defective item.
All orders are processed within 1 to 2 business days. You will receive another notification when your order has shipped. All the orders are delivered within approximately 5-15 business days.
We offer FREE SHIPPING on all orders over $49!
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.