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Customer Help

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Common purchase queries answered

Orders and Shipping

Hi, normally it takes 1-2 working days to process the order.

Once your order is shipped out, there will be an email sent out regarding tracking info for your order. Standard shipping typically takes 5-10 business days to North American and Europe.

Kindly note: Please don’t worry if tracking shows “package is not received at terminal”. Package is still in transit now. It will be updated once it reaches at next sort facility.

Due to the influence of COVID-19, your order may be delayed for several days before delivery, please wait in patience.

If the order has not been shipped, you can update shipping address via email ( service@msoulart.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change the shipping adress.

Please vist Shipping Info.

All prices include tax.

We ship to US, Canada, UK, France, Germany, Spain, Japan.

Yes

If there is more than one package, our customer service center will contact you.

If you need to swap an item

Returns and Exchanges

You can return unopened or defective products within 14 days of your original purchase. For details, please find out our Returns and Refunds policy.

Please contact us within 48 hours after you receive the package. 

Please include the following in your message:

  1. Your order ID #.
  2. The picture of the package.

Please contact us within 14 days after you receive the package. 

Please include the following in your message:

  1. Your order ID #.
  2. Customer name.
  3. Item (SKU) number
  4. The picture or video of the package.

Please ship the items to the adress that our customer service center assigned to you.

Service Email: service@msoulart.com

If the order has not been shipped, you can update shipping address via email ( service@msoulart.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change the shipping adress.

If the order has not been shipped, you can change or cancel the order via email ( service@msoulart.com). Please note the order ID.

Normally it takes 1-3 days to ship the order.

If your order has been shipped, you can not change or cancel the order.

You can contact us via email.

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